Staff shortages due to COVID-19 have required the temporary closure of the reception desk for the Sanitary Districts. When able, the reception area will be re-opened.
The Stoney Creek Sanitary District and the Toms Brook-Maurertown Sanitary District have made other changes to our operations and billing in response to the ongoing state of emergency due the coronavirus pandemic.
In order to observe ‘social distancing’ to control the spread of the virus, we are requesting all customers conduct business via phone, online or email.
We continue to recommend payments be done through our payment provider, OfficialPayments.com. Service fees charged for using this service will be credited to your account. To pay bills online, click here. Bills can also be paid over the phone at 800-272-9829.
There is now a moratorium on service disconnections and late fees . It is important to note that charges continue to accrue on all active accounts, so customers should continue to make payments.
The Sanitary Districts continue to supply safe drinking water and provide quality wastewater treatment services to our customers. We utilize modern, high quality disinfection methods for both drinking water and wastewater. Based on prior research, the disinfection processes we use are believed to be effective against coronaviruses, like COVID-19.
If you have questions about this policy and our response, please CALL or EMAIL us. Our office can be reached at 540-459-7491, and we can be contacted via email here.
On March 17, 2020, Shenandoah County declared a local emergency due to the pandemic. That declaration can be read here.