The Stoney Creek Sanitary District and the Toms Brook-Maurertown Sanitary District will make temporary changes to our operations and billing in response to the ongoing state of emergency due the coronavirus pandemic.
In order to observe ‘social distancing’ to control the spread of the virus, we are directing all customers to conduct business via phone, online or email; but not in person. Our offices are closed to public traffic at this time.
All bill payment must be done through our payment provider, OfficialPayments.com. Service fees charged for using this service will be credited to your account. To pay bills online, click here. Bills can also be paid over the phone at 800-272-9829.
We agree with the Virginia State Corporation Counsel that our customers should not have to worry about their utilities being disconnected while we are in the middle of a public health crisis. Therefore, until May 15, 2020, the Districts will not conduct any service disconnections for lack of payment. Additionally, both Districts will suspend application of late fees until that date. It is important to note that charges will continue to accrue on all active accounts, so customers should continue to make payments.
In the meantime, the Districts continue to supply safe drinking water and provide quality wastewater treatment services to our customers. We utilize modern, high quality disinfection methods for both drinking water and wastewater. Based on prior research, the disinfection processes we use are believed to be effective against coronaviruses, like COVID-19.
If you have questions about this policy and our response, please CALL or EMAIL us. Our office can be reached at 540-459-7491, and we can be contacted via email here.
On March 17, 2020, Shenandoah County declared a local emergency due to the pandemic. That declaration can be read here.