Department of Emergency Communications

Shenandoah County DECThe Shenandoah County Department of Emergency Communications (DEC) ensures the effective delivery of routine and emergency calls for service to all Shenandoah County public safety entities.

For information about 9-1-1, download the Making 9-1-1 Work For You brochure.

The DEC serves as the PSAP (Public Safety Answering Point) for all 911 emergency and non-emergency requests for assistance in Shenandoah County. The Communications Center is staffed with 16 full-time and several part-time Public Safety Telecommunicators, and provides both Basic 911 and Enhanced 911 (E911) which provides more specific location information on the whereabouts of a wireless caller by using latitude and longitude.


Emergency Alerts

Want to receive alerts for dangerous weather and other emergencies?

Sign up for emergency alerts
Shenandoah County has partnered with CodeRED Community Notification. If you’re interested in signing up for alerts, visit the enrollment page.


Frequently Asked Questions

Have questions about 9-1-1, take a look at our list of Frequently Asked Questions for the answers.

Customer Service Feedback

Have you called 9-1-1 recently and want to let us know how we did?  Please take a moment to fill out our 9-1-1 Quality Improvement Survey.

Our Staff

Gary Yew
Director of Emergency Communications
(540) 459-6323

Brandi Hall
CAD/RMS Administrator
(540) 459-6175

Rhonda Weatherholtz
A Shift Communications Supervisor
(540) 459-6101

Mellanie Shipe
B Shift Communications Supervisor
(540) 459-6101

Vacant - TBD
C Shift Communications Shift Supervisor
(540) 459-6101

Jennifer Boyce
D Shift Communications Shift Supervisor
(540) 459-6101