Communications Operations Manager (Emergency Communications Center)

The County of Shenandoah Department of Emergency Communications is accepting applications for the position of Communications Operations Manager. This position performs difficult administrative work overseeing the daily operations of the Emergency Communications Center (ECC); overseeing the development and execution of continuing education/training programs for all center personnel and education programs for the general public; does related work, as required and reports directly to the ECC Director.

The successful candidate must possess thorough knowledge of Federal and State regulations governing the use of radio transmissions, VCIN/NCIC, EMD, computer privacy and security, records retention and emergency communication work; thorough knowledge of the Towns and County geography and highway/street system; thorough knowledge of the principles and procedures of operations of a communications center; thorough knowledge of local and agency emergency plans and procedures; thorough knowledge of community resources that may be used in emergency situations; thorough knowledge of the principles of supervision and personnel management; skill in the use of telecommunications equipment; ability to present ideas clearly both verbally and in writing; ability to analyze emergency situations objectively and make sound decisions; ability to plan and organize response to complex emergencies; ability to establish and maintain effective working relationships with associates, training agencies, other public agencies, the media and the general public.

Requirements include: Any combination of education and experience equivalent to graduation from an accredited Associates Degree (AA) program and five years of experience in public safety or emergency communications, at least two of which are in a supervisory capacity with experience in an emergency communications capacity. Successful completion of Basic Dispatch School through a DCJS accredited academy; possession of VCIN/NCIC, EMD, and CPR certifications; completion of a supervisory school and training course; possession of General Instructor credentials through DCJS, or ability to obtain within 12-months of employment.

This is a full-time, exempt position with a starting salary on a Grade 21 of the County pay scale with a starting range of $46,020 – 56,071 and a 2.5% increase after 6 months of satisfactory performance. Benefits include Virginia Retirement System, health and dental insurance, and vacation, sick and holiday leave. Eligible applicants are required to submit both a Shenandoah County Application for Employment and Resume. Applications may be mailed or hand delivered to: The Office of the County Administrator, 600 N. Main Street, Suite 102, Woodstock, VA 22664 or emailed to: If you have any questions in regards to this advertisement, please call (540) 459-6165. The application deadline is May 20, 2019 at 4:30pm. For an application and complete job description, please see the links below.


Shenandoah County is an Equal Opportunity Employer

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